Refund policy

Returns Policy

30-Day Return Policy

You have 30 days from the order date to request a return. To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, unwashed, with tags, free of soiling or pet hair, and in its original packaging. A receipt or proof of purchase is required. An order number and the name of the purchaser are usually sufficient for us to locate the order in our system.

Initiating a Return

To start a return, contact us at hello@islaandbo.com Once your return is approved, we will provide instructions. It is the customers responsibility to have all Items returned to our Canadian warehouse in Ontario. Returns without prior approval will not be accepted.

Return Fees

We do not impose restocking fees. All costs associated with a return is the customers responsibility. Ensure your address is correct at checkout, as we cannot change it once the order is processed.

Return Processing

We are not responsible for items returned outside our policy. If items are not delivered, lack tracking, or are stated as delivered but not received by our warehouse, we reserve the right to decline the refund and return.

Damaged Items

Report damaged items within 3 days of receipt to customercare@islaandbo.com. Photo proof of damage is required for assessment and resolution.

Non-Refundable Items

Custom Products (special orders/personalized items), Gift Cards, Clearance + Doorbusters, BOGO sale items, and all other FINAL SALE items are non-refundable.

Gift Returns

Gift returns will be processed as store credit. A valid website order number is required for gift returns.

Exchanges

We do not accept exchanges. For a different color, size, or style, please place a new order and return the original item for a refund within 30 calendar days of receipt.

C.O.D. Deliveries

We do not accept C.O.D. deliveries for returns, exchanges, or any delivery.

Refunds

Upon receiving and inspecting your return, we will inform you if the refund is approved. Approved refunds will be credited to your original payment method. Please note that refund processing time is subject to your bank or credit card company.

Return Instructions

  1. Securely pack the items in a package or a box (you can use the original packaging or another box if preferred)   Address for returns:

  2. ISLA + BO
    ATTN: RETURNS DEPT 
    645 Park Road
    Innisfil, ON L9S0E1
    Canada

    Note: Please avoid using staples to close your package for safety reasons.

Allow  approx. 15 business days for processing returns. Once approved, you will be notified via email, and the refund will be credited to your original payment method.

International Returns

For international returns, please contact customercare@islaandbo.com to initiate your return. International customers are responsible for mailing their returns to the address above using their own postage.