Refund policy
Returns Policy
10-Day Return Policy
You have 10 days from the delivery date to request a return on regular priced items. To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, unwashed, with tags, free of soiling or pet hair, and in its original packaging. A receipt or proof of purchase is required. An order number and the name of the purchaser are usually sufficient for us to locate the order in our system.
Initiating a Return
To start a return, contact us at hello@islaandbo.com Once your return is approved, you can go ahead with instructions below. It is the customers responsibility to have all Items returned to our Canadian warehouse in Ontario. Returns without prior approval will not be accepted.
Return Instructions
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Securely pack the items in a package or a box (you can use the original packaging or another box if preferred) and ship to:
ISLA + BO
ATTN: RETURNS DEPT
2095 Galloway Street
Innisfil, ON L9S 4B7
Canada
Note: Please avoid using staples to close your package for safety reasons.
Allow approx.15 business days for processing returns once our returns department receives it. Once approved, you will be notified via email, and the refund will be credited to your original payment method.
Return Fees
All costs associated with a return is the customers responsibility, including any shipping, logistics and customs fees. Any upfront costs not covered initially by the customer will be deducted from the refund amount before refund is issued. Ensure your address is correct at checkout, as we cannot change it once the order is processed.
Return Processing
We are not responsible for items returned outside our policy. If items are not delivered, lack tracking, or are stated as delivered but not received by our warehouse, we reserve the right to decline the refund and return.
Damaged Items
Report damaged items within 24 hours of receipt to hello@islaandbo.com. Photo proof of damage is required for assessment and resolution.
Returns & Sale Policy
20% OFF – Sale Items
- Eligible for exchange in the form of store credit only. No refunds.
- Due to high demand, some items may sell out quickly. If an item in your order is unavailable, we will notify you as soon as possible to arrange a refund.
40% OFF – Clearance Items
- Final Sale: All items in this collection are final sale and cannot be returned, exchanged, or refunded.
- Please review product details carefully before purchasing.
- Due to high demand, some items may sell out quickly. If an item in your order is unavailable, we will notify you as soon as possible to arrange a refund.
Gift Returns
Gift returns will be processed as store credit. A valid website order number is required for gift returns.
Exchanges
We do not accept exchanges. For a different color, size, or style, please place a new order and return the original item for a refund within 30 calendar days of receipt.
C.O.D. Deliveries
We do not accept C.O.D. deliveries for returns, exchanges, or any delivery.
Refunds
Upon receiving and inspecting your return, we will inform you if the refund is approved. Approved refunds will be credited to your original payment method. Please note that refund processing time is subject to your bank or credit card company.